Refund Policy
At Essence Enclave, customer satisfaction is our priority.We accept returns within 30 days of delivery.Items must be:
- Unused
- Unopened
- In original packaging
- In resalable condition
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened fragrances
- Used products
- Gift cards
- Clearance or final sale items
- Personalized products
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging.We'll arrange a replacement or refund where appropriate.
Refund Process
Once your return is received and inspected:
- Approved refunds are issued to the original payment method.
- Refunds typically appear within 5–10 business days, depending on your bank.
Return Shipping
If the return is due to our mistake, we cover return shipping.For all other returns, customers are responsible for return shipping costs.
Order Cancellation
Orders can only be canceled before shipment.Once shipped, our return policy applies.
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